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      News

      Xmas cut off date - 10/11/2021

      Xmas cut off date - 10/11/2021

      Dear Customers,

       We have decided the Xmas cut off date and it's 10/11/2021.

      This will allows us to get your order dispatched close to 1 month before Xmas. We have noticed some customers are currently receiving their orders 2-3 weeks after they are dispatched because Auspost/couriers back log. This will just increase in the coming weeks.
       
      Therefore, if you want to guarantee your Xmas gifts, please order them by 10/11/2021.

      Thank you!

      TML Team

      Xmas cut off to be decided soon

      Xmas cut off to be decided soon

      Hello everyone!!
      We are deciding when our Xmas cut off will be. Our concern is that if the cut off is late November or earlier December you may not get your order on time for Xmas because of couriers current delivery times.
      We may have to bring Xmas cut off dates to end of October, earlier November.
      A date will be posted soon.
      Thank you!!
      TML Team

      Delivery delays experienced as Australian Post is not picking up parcels within expected time frame

      Delivery delays experienced as Australian Post is not picking up parcels within expected time frame

      Dear Customers,

       We are sorry to inform that unfortunately, Australian Post is not picking up the parcels within the expected time frame, which is usually next day of making them available.. Keep in mind they don't it for free, they are paid to collect the parcels, which is separated from parcels delivery fees.

      This week parcels were available to collect Tuesday(24/08/2021) and they haven't been collected yet(Friday 27/08/2021 01:15PM).
       We have contacted Australian Post and they said the number of parcels have increased considerably and they are over capacity and having delivery/pick up delays.

        We will notify you as soon as we have more news.

      Thank you!

      TML Team

       

      PS: Australian Post just (Friday 27/08/2021 01:27PM) collected the parcels.

      Prices increase from 01/09/2021

      Prices increase from 01/09/2021

      Dear Customers,

       We would like to inform you that our prices are going up from 01/09/2021, this applies to delivery rates as well.
       This is required because wood prices have gone up considerably and we haven't increased our prices yet.

       Moreover, Australian Post postage rates are going up from 01/09/2021, therefore we have to adjust our costs accordingly.

      Thank you for your understanding!

      Tiny Memories Laser

      COVID-19 lockdown in Victoria - Impact on orders delivery

      COVID-19 lockdown in Victoria - Impact on orders delivery

      Dear customers,

       We would like to inform that because of the new COVID-19 lockdown starting tonight in Victoria, all current orders will have delays on delivery.
       We will have to organise couriers for pick up the orders as we were doing during last lockdown instead of us just dropping the parcels off to designed parcel drop points.

       You will get your order delivered, please be patient.

       Thank you!

      Tiny Memories Laser