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      News

      Pick up will not be available for new orders until further notice

      Pick up will not be available for new orders until further notice

      Dear customers,

       As we are having a high number of COVID-19 cases in Victoria, we are removing, until further notice, the option for Pick Up during checkout. We have to do this to safe guard our team mates from being exposed to any possible contact with an unaware positive COVID case, who may have selected Pick Up instead of Delivery for their order.

      Thank you for understanding!
       TML Team

      Xmas and New Year Break - 2021/2022

      Xmas and New Year Break - 2021/2022

      Dear Customers,

       We would like to inform that the TML team will have a break between 24/12/2021 to 10/01/2022.
      This means that any order after 20/12/2021 will only be processed from 10/01/2022.

      Thank you for your understanding!

      TML Team

      Xmas cut off date - 10/11/2021

      Xmas cut off date - 10/11/2021

      Dear Customers,

       We have decided the Xmas cut off date and it's 10/11/2021.

      This will allows us to get your order dispatched close to 1 month before Xmas. We have noticed some customers are currently receiving their orders 2-3 weeks after they are dispatched because Auspost/couriers back log. This will just increase in the coming weeks.
       
      Therefore, if you want to guarantee your Xmas gifts, please order them by 10/11/2021.

      Thank you!

      TML Team

      Xmas cut off to be decided soon

      Xmas cut off to be decided soon

      Hello everyone!!
      We are deciding when our Xmas cut off will be. Our concern is that if the cut off is late November or earlier December you may not get your order on time for Xmas because of couriers current delivery times.
      We may have to bring Xmas cut off dates to end of October, earlier November.
      A date will be posted soon.
      Thank you!!
      TML Team

      Delivery delays experienced as Australian Post is not picking up parcels within expected time frame

      Delivery delays experienced as Australian Post is not picking up parcels within expected time frame

      Dear Customers,

       We are sorry to inform that unfortunately, Australian Post is not picking up the parcels within the expected time frame, which is usually next day of making them available.. Keep in mind they don't it for free, they are paid to collect the parcels, which is separated from parcels delivery fees.

      This week parcels were available to collect Tuesday(24/08/2021) and they haven't been collected yet(Friday 27/08/2021 01:15PM).
       We have contacted Australian Post and they said the number of parcels have increased considerably and they are over capacity and having delivery/pick up delays.

        We will notify you as soon as we have more news.

      Thank you!

      TML Team

       

      PS: Australian Post just (Friday 27/08/2021 01:27PM) collected the parcels.